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Archive for June 1st, 2009

Among your documentation is a convoluted return/repair/replacement procedure designed to befuddle. If an item is pricey enough, you’ll bother; if not, you’ll throw it out and get a new one. Better luck next time. Perhaps you’ll try a different manufacturer. The only things bigger than our “Super Centers” are our landfills.

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Import suppliers had comprehensive lines while American car makers offered hot vehicles in sectors but had gaping holes in lines. Not a great place to be for long-term profits. Sectors gain and lose favor. Lines accommodate changing consumer preference. Detroit once knew this. Profit motivated myopia made them forget it.

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